Contacting us

Contacting us

How to contact us regarding .uk domains

General .uk domain enquiries

Telephone
You can telephone us between 08:30 and 17:00 Monday to Friday (excluding statutory holidays) on:
+44 (0)1625 424216

Email
You can email us at: ukdomains@katatomic.co.uk

Address
You can write to us at:

Katatomic Limited
The Granary
Gawsworth Business Court
North Rode
Cheshire
CW12 2NX
United Kingdom

We aim to respond to all general enquiries within 1 (one) working day.

Reporting Abuse

Should you have any reason to believe a domain under our control is being used illegally, or to deliver material you consider abusive, offensive or discriminatory then please either email or write to us using the details above.

We aim to respond within 5 (five) working days although we will endeavour to do so sooner.

Complaints procedure and escalation process

Should you have a complaint regarding the registration process, renewal process, or any other aspect of our .uk domain registration an ongoing maintenance service then please either email or write to us using the details above.

If you are unsatisfied with the initial resolution, the complaint can be escalated by writing to our Managing Director at the address on the contact page within this section. If after that you are still unsatisfied you can contact Nominet UK directly via the link below.

Nominet UK – Complaining about a registrar

We aim to respond within 5 (five) working days and resolve the complaint within 10 (ten) working days although we will endeavour to do so sooner.

Dispute Service

Nominet UK provide a Dispute Resolution Service which helps to resolve issues and complaints regarding the ownership or use of a UK Domain. You can view details on their website below.

Nominet UK – Resolving domain disputes